1. Introduction
This Privacy Policy applies to all services provided by Playtime Game, including the website at playtimegame.app and the Playtime Game mobile app. It explains how we handle personal information in connection with your use of the platform.
By creating an account or using any Playtime Game service, you acknowledge that you have read and understood this Privacy Policy. If you have questions about how your data is handled, you can reach our support team at [email protected].
2. Personal Data We Collect
The type of information we collect depends on how you interact with Playtime Game. Most data collection happens during registration, account verification, and financial transactions.
Account Registration
- Full name
- Date of birth (to verify you are 21 years of age or older)
- Email address
- Mobile number (used for OTP verification)
- Username and password (password stored in encrypted form only)
Identity Verification (KYC)
- Government-issued ID (e.g. passport, driver's licence, national ID)
- Proof of address where required
- Selfie or photo verification where applicable
Financial Transactions
- Deposit and withdrawal records in PHP
- Payment channel details (bank account number, e-wallet reference) — we do not store full payment card numbers
- Transaction timestamps and amounts
Platform Usage Data
- IP address and approximate location
- Device type, operating system, and browser
- Pages visited, features used, and session duration
- Bet history and game activity
3. How We Use Your Data
Your personal data is used for the following purposes:
| Purpose | Details |
|---|---|
| Account management | Creating and maintaining your player account, processing logins, and handling account settings. |
| Identity verification | Confirming your age and identity as required for KYC compliance and to protect against fraud. |
| Payment processing | Facilitating PHP deposits and withdrawals through supported local banking and e-wallet channels. |
| Platform security | Detecting and preventing fraud, unauthorised access, and prohibited behaviour such as multi-accounting. |
| Customer support | Responding to queries, resolving disputes, and assisting with account issues. |
| Legal obligations | Retaining records as required by applicable law and responding to lawful requests from authorities. |
| Platform improvement | Analysing usage patterns to improve performance, fix bugs, and develop new features. |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.
4. Who We Share Your Data With
Playtime Game does not sell your personal data. We share data only with parties that are necessary for operating the platform or complying with legal requirements.
Payment Processors
When you make a deposit or request a withdrawal, your transaction details are shared with the relevant payment provider (e.g. a Philippine bank or e-wallet service). These providers handle your payment data under their own privacy and security standards.
Identity Verification Providers
For KYC purposes, your identification documents may be processed by a third-party verification service. These providers are contractually required to handle your data securely and use it only for verification purposes.
Legal and Regulatory Authorities
We may disclose personal data to government agencies, law enforcement, or regulatory bodies when required by applicable Philippine law or in response to a valid legal order. We do not voluntarily share your data with authorities beyond what the law requires.
Technology Service Providers
We use third-party services for hosting, analytics, and platform infrastructure. These providers access data only to the extent needed to deliver their services and are bound by data processing agreements that restrict further use.
5. Cookies and Similar Technologies
The Playtime Game website and app use cookies and similar tracking technologies to keep the platform working properly and improve your experience.
Essential Cookies
These are required for the platform to function. They keep you logged in during a session, remember your language preference, and ensure security features like OTP verification work correctly. These cannot be disabled without breaking core functionality.
Performance Cookies
These collect anonymous data about how the platform is used — which pages load slowly, where errors occur, and how players navigate the site. This information helps us improve reliability and performance.
Managing Cookies
You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform. Performance cookies can generally be disabled without affecting core functionality.
6. How Long We Keep Your Data
We retain personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable law and our operational needs.
- Account data is retained for the duration of your account and for a minimum period after closure as required by applicable regulations.
- Transaction records are kept for the period required by Philippine financial and anti-money laundering regulations.
- KYC documents are retained in line with identity verification and legal compliance requirements.
- Support correspondence is retained for a reasonable period to assist with follow-up queries and disputes.
When data is no longer needed, it is securely deleted or anonymised so it can no longer be associated with your identity.
7. How We Protect Your Data
Playtime Game applies technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss.
- SSL encryption is used for all data transmitted between your device and our servers.
- Password hashing ensures that even if our database were ever compromised, your actual password would not be exposed.
- OTP verification adds a second factor to logins, withdrawals, and sensitive account changes.
- Access controls limit which staff members can view your personal data, based on job function.
- Regular security reviews help us identify and address vulnerabilities before they can be exploited.
No system can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately so we can help secure it.
8. Your Data Rights
As a player using Playtime Game from the Philippines, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to correction: If any of your data is inaccurate or incomplete, you can ask us to update it.
- Right to deletion: You can request deletion of your personal data, subject to our legal obligations to retain certain records.
- Right to object: You can object to certain types of data processing, particularly where we rely on legitimate interests as our legal basis.
- Right to data portability: Where applicable, you can request your data in a structured, machine-readable format.
To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data requests within a reasonable timeframe and will ask you to verify your identity before disclosing or modifying any data.
9. Minors and Age Restrictions
Playtime Game is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has created an account, we will suspend that account and delete any associated personal data.
If you are aware of a minor who has accessed or attempted to access Playtime Game, please notify our support team immediately. We take this matter seriously and will act promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via in-platform messaging.
We encourage you to review this page periodically. Continued use of Playtime Game after changes take effect constitutes your acceptance of the updated Privacy Policy.
Questions about this policy or how your data is handled can be directed to us at [email protected]. We're here to help.